Improving Delivery Flow

How does my product improve the digital life of my consumers? How can I serve my customers even better? These questions are often asked at the end of the delivery process. However, we believe that the digital experience of your customers is closely linked to the digital experience of your employees.

Make way for the value stream

Business Benefits

  • Human and technical aspects alike
  • Openness about the issues in the organisation
  • Provides the basis for further improvement
  • Leverages your sense of shared responsibility and commitment
  • Our commitment and guidance

This service examines your entire delivery flow with quality as the guiding star. Since “Improving digital life” includes the staff, we help identify both human and technical bottlenecks. With our guidance and your commitment, we enable a more transparent way of working to help you reach your goals.

Contact us
office-33

The process

1. Scope definition

Together, we define an initial scope regarding activities, processes, roles, etc. You draft a list of relevant stakeholders to interview.

We agree on an initial roadmap of your improvement journey including a follow-up workshop to assess the progress.

2. Kick-off

During the kick-off, we gather the interviewees and the management team to present the process and go through the goals with the IDF.

We also look in more detail at how the interviews will be conducted, together with some inspirational material.

3. Interviews

The openness and traction among the interviewees are crucial success factors. Therefore, we invite the interviewee candidates for a short kick-off before the interviews.

Each interview takes approximately one hour. The questions are open-ended and depend on the role of the interviewee.

4. Analysis

We analyze the interview input. If needed, additional interviews may be required.

To provide confirming data we may suggest an extra indepth analysis of your codebase. Also, reviewing documentation of processes, test strategies, reports, etc., might be relevant. 

5. Report

Based on the analysis, we write a report identifying the bottlenecks of your delivery flow, and initial long-term and short-term improvement proposals.

We send the report to all stakeholders.

 

6. Intermediate workshop

We host a half-day workshop to discuss the report and address questions. Together we select the improvement actions you commit to working on until the follow-up workshop, and we set a final date for the follow-up assessment.

7. Commitment

We communicate the commitments and the other improvement actions to the stakeholders.

How you accomplish your commitments is up to you. Keep in mind that System Verification is willing to assist.

8. Follow-up workshop

We host a half-day workshop to revisit your improvement journey and evaluate the learnings and the following steps.

Interested in learning more? Reach out, and we'll support you in your next step

 

We examine your entire delivery flow with a focus on quality, working closely with your team to uncover both technical and organisational challenges. Through interviews, analysis, and follow-up workshops, we help you prioritise improvements and build a more effective way of working.

Want to have 
a chat?

marcus-lundstrom-225px

Marcus Lundström

Product Specialist

Contact