How does my product improve the digital life of my consumers? How can I serve my customers even better? Often the answers to these questions are sought downstream of your delivery flow. However, we believe that the digital life of your customers and that of your staff is intrinsically connected.
This service aims to dissect your entire delivery flow using quality as the leading star. Realising our vision of “Improving digital life” includes the staff, we identify human and technical bottlenecks together. Leveraging our guidance and your commitment, we strive for a transparent way of working, enabling you to achieve the results you desire.
Together, we define an initial scope regarding activities, processes, roles, etc. You draft a list of relevant stakeholders to interview.
We agree on an initial roadmap of your improvement journey including a follow-up workshop to assess the progress.
During the kick-off, we gather the interviewees and the management team to present the process and go through the goals with the IDF.
We also look in more detail at how the interviews will be conducted, together with some inspirational material.
The openness and traction among the interviewees are crucial success factors. Therefore, we invite the interviewee candidates for a short kick-off before the interviews.
Each interview takes approximately one hour. The questions are open-ended and depend on the role of the interviewee.
We analyse the interview input. If needed, additional interviews may be required.
To provide confirming data we may suggest an extra indepth analysis of your codebase. Also, reviewing documentation of processes, test strategies, reports, etc., might be relevant.
Based on the analysis, we write a report identifying the bottlenecks of your delivery flow, and initial long-term and short-term improvement proposals.
We send the report to all stakeholders.
We host a half-day workshop to discuss the report and address questions. Together we select the improvement actions you commit to working on until the follow-up workshop, and we set a final date for the follow-up assessment.
We communicate the commitments and the other improvement actions to the stakeholders.
How you accomplish your commitments is up to you. Keep in mind that System Verification is willing to assist.
We host a half-day workshop to revisit your improvement journey and evaluate the learnings and the following steps.